We know you're very busy and important. And not being treated that way by the businesses you support (holding for 30 minutes when calling your telephone company) these are not the customer service standards that are reflective of the friendly, hometown accomodations you will receive at our company.
However, like many real estate related industries, we are trying hard to not lay off employees and stay in the "black" and with a slow down we made a difficult decision to have our call in number, automated. Now, this is not the automation that requires you to push 4 options before you speak to a real person, but just enter your party's extension or speak to an operator. This was quite a tough decision as we have always had a smiling face greet our customers in the reception area and on each phone call. We certainly realize the value of this initial greeting, but the savings was significant. Where do you weigh in? Leave your input in the comment portion and help keep Premier the best mortgage company around!
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