Our business was built on making loans for friends and family. My mom started very small and displayed such excellent customer service, that simple word of mouth marketing literally built a small empire. Lew Ann instilled that same friendly attitude in myself and I believe that mortgages cannot exists as only processing paperwork and researching guidelines, but and understanding of the borrower's lifelong goals and family priorities. We remember every one of our clients' names. It's true, our entire staff. 10 years probably equates to around 4,000 loans closed at Premier, and each one could call today and we would probably even recognize their voice.
Our personal friendships and clients depend on us to assist in their own financial transactions or save their homes. We are so grateful to still be in business and thriving. Our team at PHM is a real family. We often have diagreements and have even shed tears, but just like a real family, we are always there for a consoling hug or a shoulder to lean on. Ours is not an easy job now-a-days and it is truly our team that is our biggest assett, and always has been. They have shaped what is the most warm and friendly service that is a true hometown mortgage lender.
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